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SESSION CANCELLATION POLICY

PLEASE REVIEW OUR 12-HOUR SESSION CANCELLATION POLICY.

WHAT IS THE CANCELLATION POLICY?
We have a 12-hour cancellation policy. You may cancel any session reservation at least 12-hours prior to session start time with no penalty and the session credit will be available for you to rebook.
A session that is canceled less than 12-hours prior to start time is considered a "Late Cancel" and will be forfeited (if booked using a class credit) or assessed a $30 fee 
A session that is booked but not attended is considered a "No Show" and will be forfeited (if booked using a session credit) or assessed a $30 fee.

CAN I SWITCH SESSION?
If it is more than 12 hours before the session start time, you can switch by canceling the session you are enrolled in and booking a new session time. Same day or last-minute session swaps are still subject to our 12-hour cancellation window

HOW DO I CANCEL A SESSION ?
Session can be canceled by:
Step 1: Log into your account schedule page by clicking on "My Account."
Step 2: Select "Schedule" to view your upcoming reservations. Select "Cancel" next to the reservation you wish to cancel.
If you have trouble canceling a reservation please contact us via email at Info@TractFit.com
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